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Urgent: Service Banker/Customer Service - Mandarin Speaking (Petaling Jaya)
at Zealous Asia Pacific in Selangor
Urgent: Service Banker/Customer Service - Mandarin Speaking (Petaling Jaya)
Job Scope:
1. Assist customers in fulfillment of their transaction or servicing requests via the telephone
2. Achieve first call resolution in all customer interactions, where possible
3. Promote the use of automated channels and its benefits to customers
4. Leverage on continuous improvement journey by proposing & giving suggestions/ recommendations on workflow implementation & productivity improvements
Requirement :
• 1 -2 years of call centre experience.
• Fresh graduates encouraged to apply.
• Must be will be work on shifts
• Consistent work history with minimal “job hopping” on CV. Long Durations of Tenure at prior organizations Preferred.
• Able to speak in Mandarin with reasonably good command of English.
• A sound knowledge of telephone etiquette and customer service. Experience handling escalated callers Preferred.
• Attention to detail; ability to comprehend, capture as well as interpret customer inquiries via the phone and/or email
• Outstanding customer service skills; Highly customer focussed, with a desire to resolve each customers’ issue
• PC Skills in Windows Environment
• Proficient in basic MS Office applications (Outlook, Word, Excel)
• Typing proficiency of 35 wpm and accurate data entry skills
• Basic knowledge of banking business/financial services (Deposit, Credit Card, Loans)
• Strong interpersonal skills
• Ability to manage difficult customer situations
• High analytical skills; Good problem solving skills
• Pleasant personality and positive working attitude
• Ability to work a changing schedule, as dictated by customer needs
Tentative Salary Range:
Fresh: RM1800-RM2300
2-4 years: RM2300-RM2600
5 years above: RM2700-RM2900
For interested candidates please send your resume to dhanusha@zealousasiapacific.com or call me(Dhanusha) at 012-235 6079.
Regards,
Dhanusha Mathivanan
Job Scope:
1. Assist customers in fulfillment of their transaction or servicing requests via the telephone
2. Achieve first call resolution in all customer interactions, where possible
3. Promote the use of automated channels and its benefits to customers
4. Leverage on continuous improvement journey by proposing & giving suggestions/ recommendations on workflow implementation & productivity improvements
Requirement :
• 1 -2 years of call centre experience.
• Fresh graduates encouraged to apply.
• Must be will be work on shifts
• Consistent work history with minimal “job hopping” on CV. Long Durations of Tenure at prior organizations Preferred.
• Able to speak in Mandarin with reasonably good command of English.
• A sound knowledge of telephone etiquette and customer service. Experience handling escalated callers Preferred.
• Attention to detail; ability to comprehend, capture as well as interpret customer inquiries via the phone and/or email
• Outstanding customer service skills; Highly customer focussed, with a desire to resolve each customers’ issue
• PC Skills in Windows Environment
• Proficient in basic MS Office applications (Outlook, Word, Excel)
• Typing proficiency of 35 wpm and accurate data entry skills
• Basic knowledge of banking business/financial services (Deposit, Credit Card, Loans)
• Strong interpersonal skills
• Ability to manage difficult customer situations
• High analytical skills; Good problem solving skills
• Pleasant personality and positive working attitude
• Ability to work a changing schedule, as dictated by customer needs
Tentative Salary Range:
Fresh: RM1800-RM2300
2-4 years: RM2300-RM2600
5 years above: RM2700-RM2900
For interested candidates please send your resume to dhanusha@zealousasiapacific.com or call me(Dhanusha) at 012-235 6079.
Regards,
Dhanusha Mathivanan
Published at 21-06-2011
Viewed: 220 times
Viewed: 220 times