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applicant

Key Activities / Accountabilities
-Indoor Sales Exec. (URGENT)
-2 positions based in HQ
Criteria:
-Open gender, Chinese only, able to speak good in English (communication),
-Min 1-2 years of relevant working exp.
-Fresh graduates are also encouraged to apply. ( SPM )
-Able to handle stress and meet KPI, result oriented person.
-salary : 1500 - 2000
(Remuneration: Basic salary + quarterly incentive)

Market Place Information
To gather competitor and customer data through indoor sales activities in order to create awareness of local market trends and competitors activities.

• Interacts with customers, over the telephone, to establish market information specific to them
• Keeps up-to-date with local market trends and relates impacts upon their customers via media such as; newspapers, internet, etc…
• Collects competitor intelligence e.g. Rate Tariffs, brochures, etc…
• Shares information within the sales team to improve the ability of yourself and others to identify the most applicable TNT service against competitor product offers
• Passes on the information gathered to the National Marketing department for further analysis

Selling
To win Ad-hoc and Small and develop Ad-hoc, Small, Medium and Large customers within a specific geographic territory, through regular telephone, in order to generate and meet revenue targets within the guidelines set out within the commercial policy and centrally agreed sales processes in order to meet both individual and team activity and productivity KPIs.
Plans and prepares for sales calls to both existing and prospect customers e.g. contact person, address, trading history, etc…
 Performs calls to appropriate contacts within existing and prospect customers according to the standard activity KPIs and centrally agreed sales processes
 Supports direct mail campaigns by following-up on each mail item with each customer over the telephone
 Identifies the traffic profile of a customer and acts accordingly e.g. makes an appointment for the Field Sales Executive where the customer is of a Medium or Large size
 Consistently presents the full range of products, services and technologies to every customer over the telephone
 Wins new, Ad-hoc and Small, customers through the closing of business on the appropriate tariffs
 Develops existing customers via up-selling and or cross selling

Customer Relationship management
To ensure we keep Ad-hoc, Small, Medium and Large customers within a specific geographic territory through building lasting relationships and enhancing customer satisfaction through regular telephone contact.
 Forms professional and appropriate relationships within customer organisations through telephone contact in order to meet customer needs
 Ensures all customers are contacted on a regular basis by following the prescribed call cycle
 Supports and follows corporate guidelines relating to New Starters
 Provides a channel of communication between TNT and its customer, facilitating resolutions of complaints and queries (i.e. service failures, invoice queries)
 Ensures customers are kept up to date with relevant TNT information
 Establishes appropriate relationships and communicates with other relevant functional areas

Sales Administration
To perform all sales administration activities in order to maintain accurate information essential to sustain revenue and customer service and maximise the face-to-face selling time of the Field Sales Executive.
 Acts upon information provided by the Commercial department relating to e.g. Up/Down Traders, Customers not trading to profile, etc… in consultation with Field Sales
 Supports the management of the Field Sales Executives agenda
 Accurately completes sales reports within agreed time frames
 Completes and updates customer information and documentation as required by the business
 Accurately updates the Sales systems on a timely basis in order to ensure complete and current client information is held
 Reviews sales performance and prepares presentations as necessary for sales meetings and weekly debriefs
 Provides input as required into the quarterly sales reviews

Please do send your resume to adham@serimahligai.com or call at 03-22825457

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Published at 23-10-2009
Viewed: 256 times