This job ad has been posted over 40 days ago...
3
applicants
Vacancy customer Service Support
at adham in Kuala Lumpur
Currently they have an opening for:
Position: Customer Service Support (permanent)
Location: Meara PKNS, PJ
Working hour: Nor office hour & Alternate
Saturday
Salary : 2000 - 2300
Responsibilities:
Proactivity
To proactively check for any potential or actual
shipment failures, both import and export, and
contact the customer to advise and agree a
resolution that will achieve customer
satisfaction, and maintain and enhance their
loyalty to TNT.
Complaints management
To provide the customer with suitable solutions
relating to problem shipments or complaints, to
satisfy their needs, and to maintain and enhance
their loyalty to TNT.
Internal communication
To ensure smooth internal communication that
follows set processes and channels, in order to
provide timely and accurate information to
customers.
Administration
To record accurate, complete and timely
information in systems to ensure global
visibility, consistency of information, and to
enable root cause analysis.
Requirements:
1. Candidate must be a diploma holder or higher.
2. Preferably 3 years experience in the contact
centre environment with at least 1 year experience
as a supervisor / team leader.
3. Possess leadership skill and experience in
coaching and communicating with staff from
different cultures and / or countries is required.
4. Excellent command of English language.
If interest please do send me your resume at
adham@serimahligai.com
or call me adham at :
MObile :019-5152379
Phone :03-22845457
Position: Customer Service Support (permanent)
Location: Meara PKNS, PJ
Working hour: Nor office hour & Alternate
Saturday
Salary : 2000 - 2300
Responsibilities:
Proactivity
To proactively check for any potential or actual
shipment failures, both import and export, and
contact the customer to advise and agree a
resolution that will achieve customer
satisfaction, and maintain and enhance their
loyalty to TNT.
Complaints management
To provide the customer with suitable solutions
relating to problem shipments or complaints, to
satisfy their needs, and to maintain and enhance
their loyalty to TNT.
Internal communication
To ensure smooth internal communication that
follows set processes and channels, in order to
provide timely and accurate information to
customers.
Administration
To record accurate, complete and timely
information in systems to ensure global
visibility, consistency of information, and to
enable root cause analysis.
Requirements:
1. Candidate must be a diploma holder or higher.
2. Preferably 3 years experience in the contact
centre environment with at least 1 year experience
as a supervisor / team leader.
3. Possess leadership skill and experience in
coaching and communicating with staff from
different cultures and / or countries is required.
4. Excellent command of English language.
If interest please do send me your resume at
adham@serimahligai.com
or call me adham at :
MObile :019-5152379
Phone :03-22845457
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Published at 23-10-2009
Viewed: 283 times
Viewed: 283 times