This job ad has been posted over 40 days ago...
3
applicants
Customer Service Representative Frontline( URGEN)
at adham in Kuala Lumpur
Name: Seri Mahligai
E-mail: adham@serimahligai.com
Phone number: 0195152379
Category: Jobs
Offer
Region: Kuala Lumpur
Heading: Vacancy customer service Representative Frontline
Post code: 59200
Ad text: Key Accountabilities and Activities
- Customer Service Exec.(Frontline) (URGENT)
- 2 positions based in HQ
Criteria:
• Open gender and races,
• able to speak good in English (communication),
• min 1-2 years of relevant working exp.
• Fresh graduates are also encouraged to apply.
(SPM)
• Able to handle stress and meet KPI.
• Working hours : Mon-Fri, (alternate Sat)
• Stagger hour from 8.30am-5.30pm, 9am-6pm, and
soon)
• Salary :1500 – 2000
(Remuneration: Basic salary + monthly incentive)
Responsibility :
Inbound transactions
To differentiate TNT’s service offering by
providing customers with friendly and professional
multi-channel communication during every inbound
transaction and enquiry and to provide the
customers with accurate information based in their
needs.
Revenue retention
To identify and act on selling opportunities to
retain revenue, whilst providing suitable
solutions to customers’ requirements.
Outbound transactions
To deal with booking exceptions and/or with
cross-location booking calls/e-mails in a
productive and high quality manner.
Administration
To ensure transactional information and system
entries are completed in an accurate, complete and
timely manner.
Functional Skills :
PC skills: demonstrates familiarity with use of PC
equipment and software
Communication skills – verbal and written:
communicates effectively with customers and
colleagues.
Selling skills: ability to up-sell and convert
enquiries
E-mail: adham@serimahligai.com
Phone number: 0195152379
Category: Jobs
Offer
Region: Kuala Lumpur
Heading: Vacancy customer service Representative Frontline
Post code: 59200
Ad text: Key Accountabilities and Activities
- Customer Service Exec.(Frontline) (URGENT)
- 2 positions based in HQ
Criteria:
• Open gender and races,
• able to speak good in English (communication),
• min 1-2 years of relevant working exp.
• Fresh graduates are also encouraged to apply.
(SPM)
• Able to handle stress and meet KPI.
• Working hours : Mon-Fri, (alternate Sat)
• Stagger hour from 8.30am-5.30pm, 9am-6pm, and
soon)
• Salary :1500 – 2000
(Remuneration: Basic salary + monthly incentive)
Responsibility :
Inbound transactions
To differentiate TNT’s service offering by
providing customers with friendly and professional
multi-channel communication during every inbound
transaction and enquiry and to provide the
customers with accurate information based in their
needs.
Revenue retention
To identify and act on selling opportunities to
retain revenue, whilst providing suitable
solutions to customers’ requirements.
Outbound transactions
To deal with booking exceptions and/or with
cross-location booking calls/e-mails in a
productive and high quality manner.
Administration
To ensure transactional information and system
entries are completed in an accurate, complete and
timely manner.
Functional Skills :
PC skills: demonstrates familiarity with use of PC
equipment and software
Communication skills – verbal and written:
communicates effectively with customers and
colleagues.
Selling skills: ability to up-sell and convert
enquiries
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Published at 23-10-2009
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Viewed: 374 times